Global Software Support Engineer

About the role

Join Applied Materials, a global leader in materials science and engineering, as a Global Software Support Engineer based in Taichung. You will work on resolving software and system issues for high‑value semiconductor equipment and support customers worldwide.

Key responsibilities

• Analyze and resolve moderate‑complexity software, application, computing and system issues for Applied Materials PDC equipment.
• Perform software installation, troubleshooting, reporting and escalation across software, computing, system and application scopes.
• Coordinate with CE/PSE/global software support teams and follow the software issue escalation flow.
• Test and verify software functionality and key features for product releases.
• Participate in system software start‑up, new product introduction (NPI) and customer project support.
• Provide timely updates and reports to stakeholders on critical customer software issues.

Required profile

• Demonstrates expanded conceptual knowledge in software support and broadens capabilities across disciplines.
• Understands key business drivers and uses this insight to accomplish work effectively.

Required skills

• Software installation and configuration.
• Issue troubleshooting, reporting and escalation.
• Testing and verification of software functionality.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs that support employees at work, at home, and wherever they may be.