Global Software Support Engineer II

About the role

The Global Software Support Engineer II is responsible for analyzing and resolving moderate‑complexity software application and system issues on Applied Materials equipment. The role collaborates with customers to investigate high‑value problems, systemic bugs, and software failures, providing timely updates through the ticketing system.

Key responsibilities

• Analyze and collaborate to resolve equipment software application and system issues of moderate complexity, including high‑value problems and systemic bugs.
• Provide customer software support via the Software Ticketing system.
• Deliver timely updates and reports to stakeholders on key customer software issues, aligning with group objectives.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participate in developing customer‑focused documentation for external software features.
• Contribute to equipment software specification, design, testing, and documentation reviews for customer requests.
• Assist in training junior engineers and detailed product operation.

Required profile

• Demonstrates expanded conceptual knowledge in software support discipline and broadens capabilities.
• Understands key business drivers and uses this understanding to accomplish work.
• Provides informal guidance to new team members despite having no formal supervisory responsibilities.