Global Software Support Engineer II

About the role

Join Applied Materials in Taichung as a Global Software Support Engineer II, providing software support for advanced equipment used in semiconductor and display manufacturing.

Key responsibilities

• Analyze and resolve moderate‑complexity equipment software application and system issues, including high‑value problems and systemic bugs.
• Provide customer software support via the ticketing system and deliver timely updates to stakeholders.
• Create, test, and verify Software Change Notifications and Key Feature Procedures.
• Develop customer‑focused feature documentation and participate in software specification, design, testing, and documentation reviews.
• Assist in training junior engineers and detailed product operation.

Required profile

• Demonstrates expanded conceptual knowledge in the discipline and broadens capabilities.
• Understands key business drivers and applies this understanding to accomplish work.
• Provides informal guidance to new team members without formal supervisory responsibilities.
• Solves straightforward problems using technical experience, judgment, and precedents.
• Impacts quality of own work and that of the team within guidelines and policies.
• Explains complex information clearly in straightforward situations.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, personal and professional growth support, and comprehensive benefits.