Global Software Support Engineer

About the role

Applied Materials is seeking a Global Software Support Engineer to join its team in Taiwan. The role focuses on analyzing, troubleshooting, and resolving software application and system issues for Applied Materials equipment, while providing direct support to customers worldwide.

Key responsibilities

• Analyze, troubleshoot, and collaborate across teams to resolve moderate‑complexity software issues related to Applied Materials equipment.
• Investigate High Value Problems, systemic defects, and software failures to identify root causes and drive resolution.
• Provide customer‑facing software support through the ticketing system, delivering timely issue management and regular status updates.
• Create, test, validate, and release Software Change Notifications and Key Feature Procedures for product software.
• Contribute to customer‑focused documentation, software specification reviews, and the onboarding of junior engineers.
• Participate in projects that develop new software capabilities to improve product performance and customer experience.

Required profile

• Demonstrates solid understanding of software support and engineering concepts.
• Understands key business objectives, customer requirements, and organizational priorities.
• Provides technical guidance, mentorship, and knowledge sharing to team members.
• Applies analytical thinking and sound judgment to resolve moderately complex issues.
• Communicates complex technical information clearly to diverse audiences and collaborates across functional teams.