Global Product Support (YTG)

About the role

Provide software application and system support for Applied Materials equipment, handling moderate to high difficulty issues and collaborating with customers and field engineers.

Key responsibilities

• Analyze, research and resolve equipment software application and systems issues of moderate/high difficulty.
• Provide customer software support via the Software Ticketing system.
• Assist field engineers in analyzing software issues reported on customer tools.
• Create, test, and verify Software Change Notifications and Key Feature Procedures.
• Develop customer‑focused feature documentation for external software features.
• Participate in equipment software specification, design, testing and documentation reviews.
• Train junior engineers and provide guidance on departmental and corporate procedures.
• Deliver training to customers and customer engineers on technical software products and systems issues.

Required profile

• Demonstrates higher‑level knowledge and skills within the discipline, solving varied moderately complex problems.
• Understands key business drivers and applies this understanding to accomplish work.
• Provides informal guidance to new team members without formal supervisory responsibilities.
• Solves problems in straightforward situations using technical experience, judgment and precedents.
• Impacts quality of own work and that of the team, working within guidelines and policies.
• Explains complex information to others in straightforward situations.