Technical Support Engineer – Azure VM

About the role

Join Microsoft’s Customer Service & Support team as a Technical Support Engineer focused on Azure Virtual Machines. You will help customers resolve technical issues quickly, leveraging Microsoft’s AI‑driven tools and a collaborative environment.

Key responsibilities

• Own, investigate, and resolve customer technical issues related to Azure VM services.
• Collaborate with internal teams and use troubleshooting tools to diagnose problems.
• Participate in community building and knowledge sharing across peer delivery roles.
• Identify potential product defects, escalate them, and contribute to product improvements.
• Support 24 × 7 operations through scheduled shift rotations, including weekends and public holidays.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 1 year of technical support, consulting, or IT experience (or 3 years without a degree requirement).

Required skills

• Azure Virtual Machines (Azure VM).
• Technical troubleshooting and problem‑solving.
• Strong communication and collaboration abilities.

What we offer

• Opportunities for rapid career growth within a global technology leader.
• Access to Microsoft’s AI technologies and continuous learning resources.
• Inclusive culture that values respect, integrity, and accountability.