Technical Support Engineer – Fabric BI

About the role

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem‑solving, collaboration and research skills, and develop your technical proficiency.

Key responsibilities

• Own, investigate and resolve customer technical issues, collaborating across teams and using troubleshooting tools and best practices.
• Lead or participate in building peer communities, sharing knowledge, and developing technical and professional proficiency through training and readiness activities.
• Identify potential product defects, escalate appropriately, and contribute to Microsoft product improvements.
• Provide flexible support for business‑critical 24 × 7 operations, including scheduled shift rotations on weekends and public holidays.

Required profile

• Hold a Bachelor’s degree in Computer Science, Information Technology or a related field, with at least 1 year of technical support, consulting or IT experience (or 3 years or equivalent experience).
• Demonstrate fluency in Mandarin (reading, writing, speaking) and confidence in English communication.
• Pass Microsoft’s security screening requirements, including the Microsoft Cloud Background Check at hire and every two years thereafter.
• Show willingness to work scheduled shift rotations, including weekends and public holidays, to support 24 × 7 business‑critical operations.