Site Specialist - Study Start Up Associate (All Levels)

About the role

ICON is a global healthcare intelligence and clinical research organisation. As a Site Specialist (Study Start Up Associate) at ICON Taipei, you will independently manage a range of site support activities and act as a key operational contact for sites, helping with efficient study start-up and maintenance. The position is based in the ICON Taipei office with a hybrid arrangement.

Key responsibilities

• Coordinate site-level document collection, review and maintenance, ensuring accuracy and compliance for assigned sites or studies
• Act as an operational liaison for site staff on documentation, systems and process questions
• Maintain up-to-date site status, metrics and key milestones in clinical trial management tools
• Support planning and logistics for site meetings, investigator meetings and monitoring visits
• Identify opportunities to streamline site workflows and contribute to process improvement
• Guide Site Specialist I or junior colleagues and share best practices

Required profile

• Bachelor's degree in life sciences, healthcare, business or a related field, or equivalent clinical research experience
• Experience in site support, clinical administration or similar roles within CRO, pharma or healthcare
• Good understanding of clinical trial processes, GCP and site documentation requirements
• Legal right to work in the country where the role is based

Required skills

• Strong organisational and problem-solving skills, able to manage multiple sites and priorities
• Excellent communication and interpersonal skills, with a proactive, service-focused approach
• Comfortable working independently while collaborating with cross-functional teams

What we offer

• Competitive base salary and performance-related incentives
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable
• Retirement and pension plans, life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through training and career pathways