Account Manager – SaaS Customer Success

About the role

Flexii is an on‑demand work‑matching platform expanding across Hong Kong, Singapore and Taiwan. We are looking for a results‑driven Account Manager to own the end‑to‑end customer journey for high‑value accounts, ensuring clients achieve their business goals while driving revenue growth.

Key responsibilities

• Identify and pursue upselling and cross‑selling opportunities, partnering with Sales on renewals and contract expansions.
• Analyze usage patterns and engagement metrics to predict churn risk and uncover growth opportunities.
• Translate complex data into actionable value scores and business reviews for stakeholders.
• Manage the full customer lifecycle, from onboarding to long‑term strategic alignment, and develop scalable playbooks.
• Act as the Voice of the Customer, collaborating with Product, CS and Tech teams to influence the product roadmap.
• Conduct quarterly reviews to demonstrate measurable outcomes and strategic value.

Required profile

• 3–5+ years of experience in Customer Success, Account Management or a similar revenue‑focused role, preferably in SaaS or technology.
• Strong analytical mindset with the ability to use data for decision‑making.
• Excellent communication skills, capable of handling renewal negotiations and presenting to C‑suite executives.
• High emotional intelligence to build long‑term trust during technical escalations.

Required skills

• Data visualization
• CRM tools
• Workflow automation
• Project management frameworks
• AI‑enabled automation for CRM and predictive health scoring