GBS Sr. Customer Service Rep
UPS · Taipei–Keelung Metropolitan area
Job description
About the role
The GBS Senior Customer Service Representative will join UPS’s global business services team to deliver high‑quality support to customers worldwide. You will be the primary point of contact for incoming inquiries, investigating issues and ensuring each case is resolved efficiently.
Key responsibilities
- Field inbound calls and respond to customer inquiries promptly.
- Document all relevant information related to each customer concern.
- Investigate evidence, input data, and track the progress of each case.
- Coordinate with internal teams to facilitate timely resolution.
- Monitor case status and close cases once solutions are confirmed.
Required profile
- Excellent verbal and written communication skills.
- Strong analytical mindset with attention to detail.
- Ability to work independently while collaborating with cross‑functional teams.
- Commitment to UPS’s values of diversity, inclusion, and non‑discrimination.
Required skills
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UPS
Taipei–Keelung Metropolitan area
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