Customer Care Specialist

About the role

We are looking for a Customer Care Specialist to join our global leader in hearing care solutions. The role focuses on delivering high‑quality support to end users and professional partners, ensuring their needs are met through effective communication and problem solving.

Key responsibilities

• Provide advanced technical and professional support across multiple customer channels.
• Manage customer cases and handle complaints in accordance with regulatory and business requirements.
• Build strong relationships with professional partners and end users to deliver personalized support.
• Act as a key liaison between customers and internal teams, ensuring efficient issue resolution and knowledge sharing.
• Support order‑related inquiries and service requests as needed.
• Maintain up‑to‑date knowledge of relevant systems, processes, and service requirements.
• Collaborate closely with Customer Care colleagues and cross‑functional teams to achieve shared goals.

Required profile

• Demonstrate strong customer communication and problem‑solving abilities.
• Possess experience handling customer inquiries, complaints, and service requests.
• Ability to manage multiple cases while maintaining high service quality.