Field Service Engineer (On Site Customer Support) - Tainan

About the role

IMS Nanofabrication, a global semiconductor equipment manufacturer headquartered in Austria with subsidiaries in Taiwan, South Korea and the USA, is hiring a Field Service Engineer for its Tainan site. The engineer provides on-site customer support for Multi-Beam Mask Writer (MBMW) equipment, ensuring maximum tool uptime and stability.

Key responsibilities

• Analyze and maintain MBMW equipment daily at the customer site
• Perform daily system and facility checks and routine preventive maintenance
• Troubleshoot and recover tools from system errors or incidents, working a morning/afternoon rotation and on-call schedule
• Carry out preventive maintenance, including troubleshooting and part replacement
• Operate, calibrate and optimize MBMW performance
• Support tool installation across all phases, including coordination, testing and acceptance
• Document tasks and update service records in the company's ticketing system

Required profile

• Minimum 3 years of relevant experience in electrical engineering, mechanical engineering, physics or a related field
• Very good written and spoken English
• Able to analyse complex technical content and explain it clearly
• Resilient under pressure, able to work independently and in a team
• Flexible to rotational shifts and flexible working arrangements
• Willingness to work in a clean room; vendor experience in the semiconductor industry is beneficial

Required skills

• Familiarity with vacuum systems or high-voltage systems is a strong advantage
• Ability to understand and present complex technical content

What we offer

• Career and development opportunities in an international environment
• Annual health check-up and company-paid group insurance
• Possibility to travel to Austria for technical training
• Competitive salary package with vacation allowance and fully paid sick leave
• Bonus program and monthly snack-sharing day