Executive, OP Dept., Customer Service

Chubb · Taipei

New

Mid zh

Outlook Excel Word

Job description

职位概况

负责0800保户热线服务，解答保险相关问题，提升客户满意度。

主要职责

处理网络及语音留言，解答保户询问。
处理客户情绪抱怨及投诉。
电话回访新契约保户及异常件客户。
执行主管交办事项，提出并执行满意度提升方案。

任职要求

具2年以上保险业0800电话客服经验，具申诉处理经验者佳。
良好的沟通协调能力，抗压性高。
熟练操作客服CRM系统及MS Office（Outlook、Excel、Word）。
拥有保险证照者优先。
无需轮班。

必备技能

CRM系统操作
Outlook、Excel、Word

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Published 5 hours ago

Expires 1 month from now

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Chubb

Taipei

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