Technical Support Representative

About the role

As a Technical Support Representative at IDEXX, you will be the first point of contact for veterinary professionals seeking assistance with IDEXX diagnostic products and services. You will work closely with customers and internal teams to resolve technical issues and ensure optimal use of our solutions.

Key responsibilities

• Provide technical support for IDEXX products, troubleshooting hardware, software, database, and data communication issues.
• Respond to customer inquiries via phone and other channels, explaining product features and guiding equipment usage.
• Support installations, system configurations, and maintain accurate technical records.
• Coordinate with internal teams to identify solutions and ensure timely issue resolution.
• Assist with order processing, billing inquiries, and maintain strong customer relationships.

Required profile

• High school diploma required; Associate's or Bachelor's degree preferred.
• Fluent in Cantonese and English to liaise with Hong Kong clients.
• Experience in customer service or technical support environments.
• Strong problem‑solving, analytical, and communication skills.
• Ability to work independently and collaboratively.

Required skills

• Troubleshooting of hardware, software, database, and data communication systems.
• Proficiency with Microsoft Office and general computer applications.