Technical Product Support Engineer II (TPS) – CMP

About the role

The Technical Product Support (TPS) Engineer II provides systems support for engineering applications and reliability labs, acting as a bridge between customers and the factory. This role involves troubleshooting, documentation, and beta‑site support for new hardware, software, and processes.

Key responsibilities

• Provides systems support for engineering systems in applications or reliability labs.
• Acts as intermediary between customer and factory by delivering technical support and documentation to field engineers, technicians, and product support personnel.
• Delivers Beta Site Support for installation, operation, calibration, service, and testing of new hardware, software, or processes.
• Presents system performance data, including uptime, MTBF, MTBI, availability, and equipment/process parameters.
• Supports GPS in generating documentation such as CENs and BKMs and creates/reviews technical improvement and upgrade documents.

Required profile

• Demonstrates expanded conceptual knowledge in the discipline and broadens capabilities.
• Understands key business drivers and applies this insight to accomplish work.
• Provides informal guidance to new team members.
• Solves problems in straightforward situations using technical experience and judgment.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive health, wellbeing, and benefits programs for employees.