Service Manager, Customer Engineer – Long‑Term Assignment

About the role

The Service Manager will lead the Customer Engineer team for the TSMC global account, based in Dresden, Germany, on a two‑year assignment. This position reports to Applied Materials AGS and is responsible for delivering high‑quality service, managing field teams, and ensuring customer satisfaction.

Key responsibilities

• Manage and coach professional Customer Engineers across Taiwan and Germany, ensuring performance against KPIs.
• Develop and maintain relationships with customers at all levels, conduct regular visits, and act as the primary interface with product divisions.
• Oversee account planning, financial forecasting, cost efficiency, and system installation projects.
• Execute escalation procedures, RMA processes, and monitor the CSD Award and mentor programs.
• Drive continuous improvement through clean‑desk initiatives, skill up‑skilling, and weekly internal and customer meetings.

Required profile

• 2‑3 years of people‑management or leadership experience.
• At least 7 years of experience in the semiconductor equipment industry, preferably with after‑sales service.
• Strong ability to build long‑term customer relationships.
• Fluent in English and Chinese (both written and spoken).

Required skills

• Semiconductor equipment service and maintenance.
• Field service team coordination.
• After‑sales service business acumen.
• Technical guidance and troubleshooting.