Customer Quality Engineer

About the role

Join Applied Materials in Hsinchu as a Customer Quality Engineer, driving quality initiatives and supporting field organizations with innovative solutions.

Key responsibilities

• Design and deliver new training methods and lesson plans for the field organization.
• Create a Quality Center of Excellence to train and develop the field organization.
• Develop guidelines for managing customer escalation processes and communicate across cross‑functional teams.
• Implement new methods to capture the voice of the customer during quality reviews and identify key performance indicators.
• Lead the development of Best Known Methods for closing critical field issues and preventing recurrence.
• Support ISO audit issue resolution and improve 8D/Advanced Problem Solving processes.

Required profile

• Demonstrated expertise in quality engineering and ability to work independently in complex situations.
• Strong communication skills to work with cross‑functional teams and influence senior stakeholders.
• Experience leading projects with notable risk and complexity.

Required skills

• Quality Management System (QMS) knowledge
• ISO audit experience
• 8D/Advanced Problem Solving (APS) methodology

What we offer

• Supportive work culture encouraging learning, development, and career growth.
• Benefits focused on employee health, wellbeing, and personal growth.