Process Support Engineer – Inline 3D X‑ray

About the role

As a Process Support Engineer you will provide high‑visibility customer support for Applied Materials' inline 3D X‑ray inspection tool used in advanced packaging. You will work directly with top‑tier semiconductor customers, troubleshooting hardware and software issues, and helping develop and optimise process parameters.

Key responsibilities

• Travel to customer fabs to install, diagnose, and repair the inline 3D X‑ray system.
• Investigate complex tool performance issues, develop new inspection workflows and optimise process parameters for advanced packaging inspection.
• Support hardware qualification, tool bring‑up, and negotiate tool sign‑off with customers.
• Collaborate with remote engineering and service teams, providing field feedback for product improvements.
• Participate in product and project presentations, and assist with process specification negotiations.

Required profile

• Bachelor’s degree in a technical discipline (physics, materials science, electrical engineering, etc.).
• 2–4 years of experience in semiconductor fab or equipment environments.
• Strong analytical and problem‑solving abilities, able to work independently and under pressure.
• Excellent communication skills in English and Mandarin.

Required skills

• Proficiency in Python for scientific data acquisition and instrument control.
• Experience with Linux and Windows operating environments.
• Familiarity with EPICS or similar distributed control systems.
• Knowledge of statistical analysis tools (JMP, SPC, MATLAB, Mathematica) and Design of Experiments (DOE).
• Background in X‑ray technology, synchrotron instrumentation, or related photon‑based techniques.