Sales Manager (業務經理)

About the role

The Sales Manager will support Marriott’s sales and marketing operations at the Taipei property. This role focuses on delivering exceptional guest service, driving revenue through up‑selling and loyalty program activities, and maintaining strong brand representation.

Key responsibilities

• Respond to guest calls, requests and problems, coordinating with relevant departments such as Sales, Data Administration, and Accounting.
• Apply sales techniques to maximize revenue while preserving guest loyalty, including up‑selling and offering complimentary gifts.
• Promote Marriott’s brand image internally and externally.
• Process Marriott Rewards redemptions, reservations, changes and cancellations received via phone, fax or mail.
• Enter reservation and rewards data into the appropriate software system.
• Perform general office duties supporting Sales & Marketing (filing, emailing, typing, faxing).
• Assist management in training and motivating staff, serving as a role model.
• Maintain professional appearance, confidentiality, and adherence to company policies.
• Welcome guests, anticipate service needs, and communicate clearly and professionally.
• Develop positive working relationships, support team goals, and monitor performance against quality standards.
• Handle light physical tasks such as moving objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of 2 years of related sales or hospitality experience.
• No supervisory experience required.
• Ability to work full‑time in an onsite role.

Required skills