Retail HR Business Partner / Assistant Manager

About the role

We are looking for a Retail HR Business Partner / Assistant Manager to support L'OREAL Taiwan’s retail operations. The role will act as the primary HR contact for store teams, aligning people strategies with business goals and driving a high‑performing employee experience.

Key responsibilities

• Partner with retail and business leaders to align HR initiatives with business objectives.
• Provide proactive HR consultation, coaching managers on people management, engagement, talent development and workforce challenges.
• Support organizational changes, restructuring, and new store openings.
• Serve as the main HR point of contact for assigned retail populations.
• Collaborate with Talent Acquisition to ensure timely recruitment for store‑based positions and improve hiring quality, retention and workforce stability.
• Guide employee‑relations matters, including disciplinary actions, grievances, performance issues and investigations.
• Ensure compliance with Taiwan labour law and employment regulations.
• Facilitate performance‑management processes across retail functions.
• Partner with leaders to build succession pipelines for key retail roles.
• Drive employee‑engagement initiatives, analyse survey results and implement action plans.
• Support recognition, wellbeing and diversity programmes.
• Promote company culture and values throughout the retail organization.
• Work with People Development & Learning to deliver training and development programmes.
• Continuously improve HR processes, employee experience and support HR system and policy enhancements.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, Psychology or a related field.
• 5‑8 years of progressive HR experience, including HR Business Partner or Generalist roles.
• Experience supporting retail, hospitality, FMCG, consumer or luxury multi‑site operations.
• Strong knowledge of Taiwan labour law and local employment regulations.
• Proven ability to handle employee‑relations cases and labour‑compliance matters.
• Familiarity with workforce planning and frontline employee management.

Required skills