Reservation Sales Agent

About the role

The Reservation Sales Agent ensures that all bookings received through multiple channels are accurately entered into the Property Management System (PMS) while delivering outstanding customer service. This position supports the hotel’s sales objectives by promoting products, packages, and the Marriott Preferred Guest program.

Key responsibilities

• Enter reservations from domestic and international wholesalers into the PMS and respond within the same day.
• Confirm and guarantee all bookings prior to guest arrival.
• Provide clear information about hotel facilities, current packages, and promotions.
• Respond to guest inquiries within 24 hours via email and maintain the reservation email filing system.
• Complete daily checklist tasks and support efficient manual and electronic filing of reservation correspondence.
• Adhere to Marriott standards and guidelines throughout reservation procedures.

Required profile

• Strong attention to detail and accuracy in data entry.
• Excellent verbal communication and customer‑service orientation.
• Ability to promote hotel products and loyalty programs in a clear, professional manner.
• Proactive approach to responding to guest inquiries and maintaining records.

Required skills

• Familiarity with Property Management System (PMS) or similar reservation software.