Payment Services Manager

About the role

The Payment Services Manager will lead the delivery of high‑quality payment operations across HSBC's global businesses. You will act as the main point of contact for customers, ensuring timely and professional support while driving continuous improvement in processes and productivity.

Key responsibilities

• Maintain effective communication with customers, providing consulting and promptly addressing queries.
• Monitor daily operations, control overtime, and review workflow and procedures to enhance productivity.
• Assess systems and implement measures to increase efficiency and quality of payment services.
• Coordinate with internal teams (TAI PCM, IT, BOS) and external stakeholders to deliver projects on time.
• Ensure compliance with internal control standards, regulatory requirements, and Group Compliance Policy.
• Conduct staff training on procedures, guidelines, and regulatory changes.
• Utilise performance management tools to identify strengths, address weaknesses, and coach team members.

Required profile

• Minimum 5 years of banking experience, particularly in operations and project delivery.
• Strong knowledge of foreign exchange regulations and payment procedures.
• Fluent in spoken and written English with excellent communication skills.
• Proven ability to manage operational projects directly.

Required skills

• Advanced Excel
• Microsoft Access

What we offer

• Opportunity to work within a global financial institution.
• Exposure to a wide range of payment products and technologies.
• Professional development and training programs.