Lead Supervisor

About the role

Coach is seeking a Lead Supervisor to drive sales performance and deliver an exceptional customer experience across its retail locations. The role combines strong leadership on the sales floor with the responsibility to uphold Coach’s brand values and support the overall operation of the store.

Key responsibilities

• Maintain a visible leadership presence on the sales floor to achieve sales targets and ensure a premium customer experience.
• Embodiment of Coach values, increasing brand awareness and leading the implementation of company initiatives.
• Monitor, analyze and act on sales data, identify trends and recommend actions to improve store performance.
• Recruit, interview, train and evaluate team members, providing feedback and holding the team accountable for individual and business goals.
• Foster a collaborative, inclusive culture, establishing trust and integrity among team members.
• Support HR functions, conflict resolution and promote a healthy work environment.
• Drive customer‑centric strategies, mentor the team on clienteling and build long‑term customer relationships.

Required profile

• At least 1 year of experience managing a competitive retail environment at the Lead Supervisor level.
• Ability to lift and carry up to 25 lb regularly and up to 50 lb occasionally.
• Strong business acumen with the capability to execute forward‑planned strategies and meet KPIs.

Required skills