IT System Engineer – Field Service (Tainan)

About the role

The IT System Engineer will provide technical support for Windows, PC, and AV devices while managing assets for Micron employees in Tainan. The role involves installation, maintenance, and administration of hardware and software, as well as collaboration with global corporate teams to deliver new solutions.

Key responsibilities

• Deliver technical support for Windows OS, PC hardware, and AV devices, including troubleshooting and repair.
• Support acquisition, installation, maintenance, and administration of Windows and PC software and hardware assets.
• Collaborate with worldwide corporate teams to implement new solutions and meet business requirements.
• Conduct training programs for new‑employee orientation and provide diverse IT support for specific business areas.
• Participate in an on‑call rotation and utilize AI‑enabled tools for troubleshooting, documentation, and knowledge management.

Required profile

• Experience with Windows OS, computer software, and hardware maintenance.
• Knowledge of LAN TCP/IP and ability to analyze and solve problems for Windows, Office 365, and PC environments.
• Preferred certifications such as MCSE, CCNA, or similar.
• Proficient oral and written communication in Chinese and English.
• Manufacturing work experience is a plus.

Required skills

• Windows operating system
• PC hardware
• AV devices
• LAN TCP/IP networking
• Microsoft Office 365
• MCSE certification
• CCNA certification