Customer Account Manager – Landing Gear Exchange (Asia)

About the role

The Customer Account Manager (non‑management) will be the primary focal point for customers in the Landing Gear Exchange Program across Asia, ensuring program health, on‑time delivery and quality. This role partners with supply‑chain, engineering and supplier teams to resolve issues quickly and maintain strong customer relationships.

Key responsibilities

• Act as the customer focal in the region for the Landing Gear Exchange Program and execute day‑to‑day operational activities.
• Communicate program health to leadership, establish operating cadence and lead regular meetings.
• Manage contract execution, achieve operational and cost targets, and coordinate with supplier management and engineering to resolve technical issues.

Required profile

• At least 5 years supporting an integrated program team.
• Minimum 3 years in a customer‑facing role within the aviation industry.
• Strong communication, problem‑solving skills and fluency in English and Mandarin Chinese.

Required skills

• Experience with Program Management Best Practices (PMBP).
• Proficiency in Microsoft Office – Excel, Word, PowerPoint.
• Fluent in English and Mandarin Chinese.
• Knowledge of Tableau or Spotfire for data analysis (preferred).
• Ability to work with contractual obligations and supplier performance metrics.