CRM & Digital Coordinator – Taiwan

About the role

We are seeking a CRM & Digital Coordinator to lead Aesop Taiwan’s customer relationship management and digital platform initiatives. The role will ensure a seamless, engaging client journey across offline and online touchpoints, working closely with retail, marketing and external partners.

Key responsibilities

• Manage and optimise the CRM system (Salesforce) and associated digital platforms.
• Plan and execute omni‑channel client journeys, including physical and virtual events.
• Monitor customer data, trends and analytics to inform communication strategies.
• Maintain database integrity and oversee data flow between retail, marketing and third‑party vendors.
• Collaborate with internal teams and external agencies to coordinate digital content and campaigns.

Required profile

• Minimum 2 years experience in CRM or digital marketing, preferably on Brand.com or social platforms.
• Strong understanding of the local digital landscape and consumer behaviour.
• Passion for designing both physical and virtual customer events.
• Innovative mindset with curiosity for new engagement technologies.
• Excellent attention to detail, multitasking ability and a proactive, team‑oriented attitude.

Required skills

• Salesforce (CRM platform)
• Digital platform management
• Data analysis and database maintenance