Contact Centre Specialist, Corporate Banking

About the role

dbs is hiring a Contact Centre Specialist for its Corporate Banking team in the Taipei hub. The role sits within Group Technology and Operations, which manages the bank's operational processes across its banking delivery channels. The position is full time, regular schedule and based on the 11th floor of the Taipei office.

Key responsibilities

• Act as the main contact point for customers, handling inbound service calls to answer questions about products, systems and other matters, and resolving customer issues and identified financial transactions or modifications.
• Promote cross-selling and referrals of IBG products and services that match customers' business needs.
• Follow up on customer requests and make outbound calls to reply to customers when necessary.
• Resolve customer concerns promptly and listen to complaints, escalating them to the right parties so each case is handled.
• Gather customer opinions and suggestions and feed them back to supervisors.
• Follow approved operational procedures and control and compliance guidelines, meeting all requests within risk, compliance and quality standards.
• Commit to the work schedule and be available for short-notice deployment while on standby.

Required profile

• Positive attitude, ambitious and able to handle stress.
• Clear and articulate, with a strong learning spirit and ability to cope with performance pressure.

Required skills

• Computer skills such as Excel, Outlook and Word.
• Typing skills for recording customer cases.