Retention Agent - Credit Card & Unsecured Loans
dbs · Taipei
Job description
About the role
DBS Consumer Banking Group is hiring a Retention Agent for its Credit Card, Cards & Unsecured Loans team in Taipei. The role covers telephone contact with customers, handling credit card retention calls and answering customer questions about credit card products.
Key responsibilities
- Call online service and relationship maintenance customers to explain credit card rights and offers.
- Answer incoming calls and handle credit card retention requests.
- Resolve customer issues and requests related to credit card products.
- Inform customers about company project outreach activities.
Required profile
- University degree or higher.
- More than one year of experience in bank customer service or other call centre work is preferred.
- Good communication skills and high EQ.
Required skills
- Familiarity with computer software such as Word, Excel, PowerPoint and LINE.
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dbs
Taipei