Customer Centre Officer

About the role

dbs is hiring a Customer Centre Officer in Taipei (9th floor hub) for its regular, full-time customer service schedule. The officer acts as the main contact point for customers, handling inbound calls about banking and credit card products, systems and other inquiries, resolving issues and following up on requests.

Key responsibilities

• Answer inbound calls and handle customer inquiries about banking and credit card products, systems and other matters, and resolve customer issues.
• Manage identified financial transaction and modification requests.
• Perform inbound cross-selling and referrals for banking and credit card products and services aligned with business needs.
• Follow up on customer requests and make outbound calls to reply to customers when necessary.
• Provide solutions to customer concerns promptly and listen to complaints, resolving them or escalating them to the right parties.
• Gather customer opinions and suggestions and feed them back to supervisors.
• Follow approved operational procedures and control and compliance guidelines, meeting all requests within risk, compliance and quality standards.
• Show strong commitment and work ethic, adhering to the work schedule and being available for short-notice deployment while on standby.