Specialist, Operations, Customer Centre, Technology & Operations

About the role

DBS Group Operations manages the majority of the bank's operational processes across its banking delivery channels, with a focus on productivity, quality, control, technology, people capability and innovation. This specialist role provides operational support and expertise to the Customer Centre team, working within the Technology & Operations function under the COO.

Key responsibilities

• Provide specialized operational support and expertise to the Customer Centre team, ensuring efficient and effective service delivery.
• Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience and drive operational excellence.
• Build strong relationships with internal stakeholders and foster collaboration and continuous improvement.
• Contribute to the training and development of team members by sharing knowledge and best practices.
• Ensure compliance with relevant policies, procedures and regulatory requirements.
• Follow approved operational procedures and guidelines of Control and Compliance, meeting all customer requests within risk, compliance and quality standards.

Required profile

• Minimum 3 years of relevant experience in a customer-centric operations or technology role.
• Excellent communication and interpersonal skills, able to work with cross-functional teams.
• Demonstrated ability to identify and implement process improvements.
• Adaptable and flexible in a dynamic, fast-paced environment.
• Commitment to continuous learning and professional development.
• Internal control license.

What we offer

• A competitive salary and benefits package.
• A professional environment that supports development and recognises achievements.