Concierge Agent – Service Center Reception

About the role

The Concierge Agent will be the first point of contact for guests at the service centre, providing information on hotel facilities, local attractions and arranging reservations for tours, restaurants and other services. The role supports both the Concierge desk and the Wired business centre, ensuring a seamless experience before, during and after the guest’s stay.

Key responsibilities

• Answer guest inquiries and arrange dining, entertainment, transportation, tours, health and beauty services, and other personalized requests.
• Maintain accurate records of all arrangements and guest preferences in the GXP tracking system.
• Assist with check‑in during busy periods and use the ALICE platform to send confirmations and receipts.
• Operate newspaper distribution, OPERA, and PRINTME systems for daily tasks.
• Provide business support such as faxing, photocopying, scanning, and internet access.
• Manage the Wired2Go laptop hire program and ensure meeting rooms are set up to brand standards.

Required profile

• Senior Concierge experience with the ability to work independently.
• Strong knowledge of Taipei’s attractions, restaurants and cultural activities.
• Excellent communication skills in English (additional languages a plus).
• Ability to collaborate with Airport Team, Welcome Ambassadors and Desk Managers.

Required skills

• Proficiency with the ALICE guest‑service platform.
• Experience using OPERA property‑management software.
• Familiarity with the PRINTME system.
• Competent use of Microsoft Office applications.