Chinese‑speaking Customer Support Teammate

About the role

TaskUs is looking for a Chinese‑speaking Teammate to join its customer experience team. You will handle inbound and outbound communications across phone, email and live‑chat, providing timely and accurate assistance to customers.

Key responsibilities

• Answer inbound calls and place outbound calls in Chinese.
• Respond to customer inquiries via email and live‑chat.
• Filter and moderate content from the client’s website.
• Perform basic troubleshooting, data entry, and research tasks.
• Manage, resolve and re‑solve customer complaints.
• Identify, prioritize and escalate critical issues.
• Route calls to appropriate resources when needed.
• Document all interactions according to standard operating procedures.
• Meet and exceed client‑mandated KPIs while adhering to quality guidelines.
• Maintain confidentiality of all login credentials and participate in required trainings.

Required profile

• Strong command of Chinese (spoken and written) and English.
• Ability to follow SOPs, maintain confidentiality and comply with TaskUs policies.
• Commitment to continuous improvement and consistent performance.
• Willingness to attend internal and external trainings and seminars.

Required skills

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑First culture with focus on employee well‑being.
• Opportunities for internal mobility and professional growth.