Senior Customer Service Representative (GBS)
UPS · Taipei
Job description
About the role
The Global Business Services (GBS) Senior Customer Service Representative provides front‑line support to UPS customers, handling inquiries, investigating issues, and ensuring timely resolution of cases. This role is essential for maintaining high service standards and delivering a positive experience to our clients.
Key responsibilities
- Field inbound calls and respond to customer inquiries with professionalism.
- Document all relevant information related to each customer case.
- Investigate issues by gathering evidence, reviewing data, and coordinating with internal teams.
- Monitor the progress of each case to ensure it moves toward resolution.
- Close cases once all required actions are completed and the customer’s concern is resolved.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to analyze information, identify root causes, and follow through on solutions.
- Attention to detail and accurate documentation of case information.
- Experience in a customer service or call‑center environment is preferred.
Required skills
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UPS
Taipei