Technical Support Engineer (FaST)

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Technical Support Engineer (FaST) in Hsinchu. The role sits within the KLA Services organization, which partners with field teams and customers to keep products performing well through services, 24/7 technical support and a worldwide parts network.

Key responsibilities

• Respond to ongoing technical issues of KLA equipment that field product support teams could not solve.
• Work on challenging problems with in-depth system knowledge and a sound understanding of operating principles.
• Exercise judgment within broadly defined practices and policies when choosing methods and techniques.
• Collaborate with specialists and other teams to resolve technical issues and restore equipment functionality to customer satisfaction.
• Document troubleshooting processes and technical findings to generate service reports and presentations.

Required profile

• Master's degree with 0 years of related work experience, or a Bachelor's degree with 2 years of related work experience.
• Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantage.

Required skills

• Excellent data analytical and diagnostic skills.
• Good presentation and communication skills.
• Proficiency with the Microsoft Office suite (Excel, PowerPoint, Power BI).
• Strong project management skills are a plus.