Sr. Manager, Pricing Product Ops

About the role

Coupang is looking for a Senior Manager for its newly established Pricing Product Ops team. The team tests, validates and optimizes product features and operational processes, acting as a bridge between Business, Product and Engineering teams so that solutions are delivered accurately and perform as intended. The role also involves managing a small team and shaping scalable operating processes.

Key responsibilities

• Lead pre-launch and post-launch testing and validation of product features and tools
• Conduct competitor research and market testing to identify opportunities and risks
• Validate product functionality and troubleshoot issues with cross-functional partners
• Translate business requirements into clear requirements for Engineering teams
• Partner with Product, Engineering and Business stakeholders to drive successful launches
• Manage and develop a team of 3 members (1 L5, 2 L4)

Required profile

• 5+ years of experience in Product Operations, E-commerce Operations, QA, Product Management or a related field
• Experience working directly with Engineering teams
• Ability to translate business needs into technical requirements
• Strong testing, validation and problem-solving skills
• Excellent stakeholder management and communication skills
• Professional proficiency in English
• Preferred: experience in large e-commerce, marketplace or technology companies; background in Product Operations, QA, PM or Category/Merchandising Operations; experience with China-based e-commerce platforms; prior team leadership; comfort in a fast-paced, ambiguous environment

The position is full-time and regular, with a 12-week probation period that may be skipped, shortened or extended. The recruitment process consists of an application review, a phone interview and an onsite (or virtual onsite) interview, followed by an offer.