Senior Specialist, Trust and Safety Compliance Audit

About the role

Coupang is expanding in Taiwan and is looking for a Senior Specialist, Trust and Safety Compliance Audit. The Trust and Safety team curbs fraud and abuse to protect customers and sellers, develops policies and standards, and monitors controls across the platform. In this role you will ensure products meet Trust and Safety compliance standards, develop audit programs and work with cross-functional teams to improve compliance practices.

Key responsibilities

• Develop and execute comprehensive audit programs to assess trust and safety compliance.
• Conduct on-site and remote compliance audits.
• Review and analyze audit findings, identifying non-compliance issues and opportunities for improvement.
• Stay up to date with relevant policies, procedures and SOPs.
• Work with fraud operations, product, quality assurance, supply chain and legal teams to address compliance issues and drive corrective actions.
• Communicate audit findings and recommendations to stakeholders.
• Prepare detailed audit reports with findings, observations and recommendations, and maintain accurate audit records.
• Drive continuous improvement and monitor the effectiveness of corrective actions and preventive measures.

Required profile

• Bachelor's degree in a relevant field; advanced degree or relevant certifications preferred.
• 6 years of experience in trust and safety compliance auditing.
• Strong knowledge of relevant industry regulations and standards.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and motivate a team, with attention to detail and a commitment to high-quality audit outcomes.