Principal, Trust and Safety Compliance

About the role

Coupang is expanding in Taiwan and is looking for a Principal, Trust and Safety Compliance to lead its Trust and Safety team. The team curbs fraud and abuse so that genuine customers and sellers get the best experience, develops policies and standards, implements and monitors controls, and works with business and operations to measure, monitor and report fraud risks.

Key responsibilities

• Develop and execute the overall Trust and Safety strategy aligned with the company's compliance vision, staying up to date with industry trends and emerging threats.
• Establish and update policies, guidelines and standards, ensuring compliance with relevant laws, regulations and industry standards.
• Implement systems and protocols to detect and prevent seller and supplier fraud, including counterfeits and IP infringement, using data-driven insights and analytics.
• Collaborate with product, engineering, legal and customer support teams to embed trust and safety measures in the platform.
• Oversee investigations of reported incidents, coordinate with relevant teams and resolve issues promptly while maintaining transparency with affected parties.
• Monitor and report trust and safety metrics, compliance and performance indicators to the executive team and stakeholders.
• Drive continuous improvement, automation and systems development within the team.

Required profile

• Bachelor's degree in a relevant field; advanced degree preferred.
• At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields.
• Proven track record managing trust and safety operations in a high-volume eCommerce environment.
• Demonstrated experience in crisis management and incident response.

Required skills

• Strong knowledge of industry best practices, compliance requirements and global regulations on user safety, privacy and fraud prevention.
• Data-driven decision-making and analysis of complex data sets.
• Leadership and team management skills.
• Excellent communication and interpersonal skills with internal and external stakeholders.