Senior Program Management Specialist - Lastmile Management

About the role

Coupang is looking for a Senior Program Management Specialist for its last-mile management team in Taiwan, where it runs Rocket Delivery (next-day delivery) and Rocket Overseas (free international delivery). The role leads capacity planning models for last-mile logistics and owns manpower and asset planning processes.

Key responsibilities

• Lead the execution and coordination of capacity planning models for last-mile logistics, aligned with operational goals.
• Own daily and monthly manpower and asset planning processes and work with operations teams on timely execution.
• Analyze driver performance and cost models to find productivity gaps and improve route and area efficiency.
• Drive implementation and continuous improvement of workforce planning tools to improve forecasting accuracy and operational agility.

Required profile

• 5+ years of experience in last-mile and middle-mile logistics.
• Proven experience processing and analyzing data to build models supporting business decisions.
• Strong communication skills and analytical mindset with a data-driven approach.
• Preferred: degree in Business, Logistics, Supply Chain or Industrial Engineering, and experience in planning and project management.

Required skills

• MS Office and Advanced Excel
• Google Sheets
• Tableau
• SQL and Python

The process is application review, a job-fit interview, a focus or virtual onsite interview, then an offer. Applications close early if all openings are filled.