Assistant Manager, Sortation Management

About the role

Coupang is expanding its presence in Taiwan and is looking for an Assistant Manager, Sortation Management. The role is directly responsible for the safe, accurate and efficient processing (sorting and staging) of inbound volume at the Sub-HUB sort center, so that volume is correctly prepared and loaded for timely dispatch to the last-mile delivery stations (CAMPs).

Key responsibilities

• Assist in managing the inbound linehaul receiving process and ensure rapid, accurate sorting onto outbound vehicles bound for specific CAMPs.
• Develop and execute the daily, volume-dependent labor plan for sort associates, manage shift schedules and time-off requests, and provide performance coaching.
• Maintain a safe working environment on the dock and sort floor, and oversee quality checks to reduce sortation errors affecting the customer experience.
• Ensure all outbound vehicles are correctly loaded and dispatched according to the predetermined On-Time Departure schedule (CPTs).
• Manage and track internal package movement and exceptions within the Sub-HUB.

Required profile

• 5+ years of leadership or supervisory experience in warehouse, hub or sortation center logistics.
• Direct experience creating volume-based shift plans, managing associate scheduling and giving performance coaching.
• Hands-on experience with inbound receiving, dock operations, package staging and meeting strict CPTs / On-Time Departure schedules.
• Proven track record enforcing safety protocols on a dock/sort floor and running quality checks.
• High school diploma or equivalent.

Preferred qualifications

• Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration or a related field.
• Background in middle-mile sort centers, hub-and-spoke models or last-mile delivery station (CAMP) operations.
• Experience or certification in Lean, Six Sigma or continuous process improvement.
• Strong proficiency with WMS, labor planning software and data analytics tools for volume forecasting.

The recruitment process consists of an application review, a phone interview and an onsite (or virtual onsite) interview, followed by an offer. The posting may close early if all openings are filled, and candidates are contacted by e-mail about interview schedules and results.