Sales Account Manager (FLS Software)

About the role

KLA's Semiconductor Process Control (Semi PC) business unit is looking for a Sales Account Manager for its FLS Software business in Taoyuan. The account manager acts as the main contact for FLS clients, overseeing a portfolio of accounts focused on field service management solutions such as real-time scheduling, route optimization and commercial process handling. The role drives bookings and revenue growth and ensures client success with FLS and PCB products.

Key responsibilities

• Lead the FLS Software business line: manage client accounts, handle inquiries, resolve issues and act as the bridge between clients and internal teams such as product line, customer support and engineering.
• Develop and run account strategies for FLS software clients, focusing on upselling features such as dynamic route optimization and mobile workforce solutions to meet sales targets.
• Monitor client satisfaction and performance metrics for FLS product implementations, hold regular check-ins, gather feedback and address challenges proactively to keep retention high.
• Work with cross-functional teams to deliver customized FLS software solutions, including tools for appointment planning, logistics and data-driven insights.
• Analyze account data, report on FLS/PCB forecasts and market opportunities, and recommend improvements.
• Identify new business opportunities within existing accounts and help expand the FLS market presence.

Required profile

• Bachelor's degree or equivalent practical experience.
• 3-5 years of field sales or marketing experience; a background in advanced packaging, ICS or the semiconductor industry is strongly preferred.
• Experience working with matrix teams to achieve business objectives, including dealing with partners in complex implementation projects.
• Demonstrated track record of exceeding sales goals.
• Willingness to travel locally for business.

The company offers a competitive, family-friendly total rewards package and states it is an equal opportunity employer. Applications are handled through the company's own recruiting process, which includes several interviews in person or by video conference.