Sales Associate

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations in a luxury‑retail environment.

Key responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales via cross‑selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools and social selling platforms to capture data and encourage repeat purchases.
• Execute daily operational tasks such as cash wrap, inventory processing, replenishment and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following retail policies and asset‑protection procedures.

Required profile

• 1+ years of sales experience, preferably in luxury retail.
• Strong English proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.

Required skills

• Mobile POS operation.
• Basic computer proficiency (iPad, laptop).
• Use of walkie‑talkie and ability to read price/release sheets.
• Familiarity with clienteling tools and social selling platforms.