Guest Service Officer
Royal Caribbean Group · Taipei
Job description
About the role
The Guest Service Officer provides front‑line hospitality support in a hotel environment, ensuring guests receive courteous, professional assistance throughout their stay. This role requires a polished appearance, strong communication, and the ability to make effective decisions under pressure.
Key responsibilities
- Deliver outstanding customer service to guests, addressing requests and resolving issues promptly.
- Handle cash transactions accurately, including understanding US currency and exchange rates.
- Operate basic office equipment such as telephones, computers, and copy machines.
- Communicate tactfully with guests, department heads, and shipboard employees to negotiate resolutions.
- Maintain a professional demeanor and appearance at all times.
Required profile
- Minimum one year of experience in a customer‑contact role within the hotel or related industry.
- At least one year of cash‑handling experience.
- High school diploma or equivalent preferred.
- Fluency in English and Mandarin for reading, writing, and speaking.
Required skills
- Cash handling
- Basic office equipment operation
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Taiwan.
Salary: Customer Service Officer Based on 7 job offers in TaiwanApply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 1 week from now
36 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Royal Caribbean Group
Taipei