Field Service Engineer

About the role

MKS is looking for a Field Service Engineer in Kaohsiung, Taiwan. The role provides highly visible customer support by performing on-site installation, servicing and repair of complex equipment and systems, and acts as the company's liaison with customers on administrative and technical matters for assigned projects.

Key responsibilities

• Check out and approve the operational quality of system equipment and carry out quality installations, preventive maintenance and troubleshooting according to schedule.
• Instruct customers on the operation and maintenance of the system.
• Carry out professional on-site or remote support and close service calls effectively and efficiently in line with MKS procedures and standards.
• Make sound judgments on the tools and methods used to resolve technical problems.
• Report weekly to the direct manager and escalate issues promptly according to MKS standards.
• Manage and handle spare parts effectively and efficiently.
• Share product knowledge and experience with colleagues through knowledge-sharing sessions and on-site activities.
• Communicate customer needs and competitor activity to management to help achieve customer satisfaction.
• Take on additional assignments and work as a team with colleagues in other divisions and departments.

Required profile

• Willingness to work in a semiconductor clean room environment.
• Customer-focused, proactive and competitive mindset with ownership.
• Ability to learn and practice MKS internal systems, processes and procedures, especially customer support and system guidelines.