Director, Account Management

About the role

The Director, Account Management will lead Mastercard's relationship with assigned strategic accounts across multiple countries. This senior position requires a commercially‑driven mindset, strong relationship‑building abilities, and the capacity to design and launch payment programs that increase market penetration and revenue.

Key responsibilities

• Own the profitability and strategic alignment of assigned customers across geographies.
• Develop and execute tactical plans that boost both customer and Mastercard earnings.
• Collaborate with cross‑functional Mastercard teams to identify new segment and product opportunities.
• Leverage Mastercard brand assets and sponsorships to deliver differentiated value.
• Manage administrative and operational aspects of the customer portfolio.
• Lead product, program, and service development initiatives as needed.
• Conduct regular performance reviews and business workshops to sustain growth.
• Perform market research and assess viability of new concepts.

Required profile

• Self‑motivated business developer with a pragmatic commercial approach.
• Proven relationship‑management and influencing capabilities.
• Strong execution focus with experience in the financial or technology sector.
• Background in business development or product management.
• Comfortable working with technology and across multiple functions.

Required skills