Customer Support Operations Agent (Mandarin Chinese)

About the role

Join Bolt’s fast‑growing support team as a Customer Support Operations Agent. You will be the first point of contact for users across Bolt’s portfolio – Ride, Food, Rentals, Business and future services – delivering quick, accurate and empathetic assistance in Mandarin Chinese.

Key responsibilities

• Handle inbound customer inquiries via chat, email and voice, resolving issues related to rides, orders, rentals, accounts, payments and cancellations.
• Follow internal SOPs, apply correct ticket tagging and flag any process or tooling gaps.
• Maintain up‑to‑date knowledge of all Bolt products and complete required trainings.
• Meet or exceed performance KPIs such as First Response Time, Average Handling Time, CSAT and resolution time.
• Collaborate with team leads and peers to ensure smooth operations, especially during high‑demand periods.

Required profile

• Fluent in Mandarin Chinese (near‑native) and proficient in written and spoken English.
• Proven experience in customer support or complex case handling with high emotional intelligence.
• Strong analytical and investigative abilities, with attention to detail.
• Ability to make decisions under pressure and maintain documentation accuracy.

Required skills

What we offer

• Opportunity to work in a dynamic, global mobility company.
• Fast‑paced environment with real ownership from day one.
• Exposure to multiple product verticals and cross‑functional teams.