Assistant Customer Service Engineer - Hsinchu

About the role

KLA makes advanced inspection tools, metrology systems, process solutions and computational analytics for the electronics industry. As an Assistant Customer Service Engineer in Hsinchu, you will help advance business priorities by delivering high-impact work across your area of expertise, working alongside experienced colleagues on complex technical challenges.

Key responsibilities

• Perform preventive maintenance activities at customer sites.
• Assist Customer Service Engineers with customer troubleshooting and escalate technical or service-related issues when needed.
• Provide service support for urgent cases within the defined A-CSE scope.
• Act as the frontline contact for customer issues and transfer accurate information to the CSE or CSM.
• Complete daily data collection, basic recovery activities and service documentation.
• Build positive customer relationships and coordinate timely service to support customer satisfaction.
• Support return material authorization processes, including customer returns, exchanges, service and repairs.
• Support new-tool move-in activities, including uncrating, tooling organization, parts movement and PIP 6S checks.

Required profile

• Bachelor's degree in Engineering or a related technical field; new college graduates are welcome to apply.
• Basic English proficiency, able to read technical documents and communicate effectively in writing.
• Strong learning agility and willingness to acquire new technical knowledge and skills.
• Positive work attitude, strong execution capability and commitment to quality.
• Team player who follows established processes and procedures.
• Customer service mindset and motivation to build a long-term career in a multinational technology organization.