Team Leader – Luxury Retail

About the role

The Team Leader will drive sales performance and operational excellence in a luxury boutique, ensuring the store meets its financial targets while delivering an exceptional customer experience.

Key responsibilities

• Achieve monthly and annual sales targets, monitor product mix, and analyse sales data to propose improvements.
• Implement in‑store incentive programmes and evaluate their effectiveness.
• Ensure group stock procedures are followed, conduct regular stock‑takes, investigate discrepancies and develop action plans for slow‑moving or overstock items.
• Maintain visual merchandising in line with sales plans and group guidelines, suggesting displays that boost sales of under‑performing products.
• Act as shift leader on the sales floor, oversee store operations, enforce procedures, and handle customer complaints.
• Motivate, coach and monitor the team, manage staffing levels, organise briefings and identify training needs.
• Support company events, manage the customer database, and promote brand messages to strengthen client relationships.

Required profile

• Tertiary education or higher.
• Minimum 6 years of management experience in luxury retail or a comparable environment.
• Strong knowledge of shop operations, sales analysis and visual merchandising.
• Excellent presentation, communication and interpersonal abilities.
• Analytical mindset with problem‑solving and leadership capabilities.
• Fluent in written and spoken English; Mandarin proficiency is a plus.

Required skills

• MS Office