System Team Lead – Edge Infrastructure & Observability

About the role

Berry AI is looking for a System Team Lead to own and scale the hybrid cloud‑edge infrastructure that powers its AI‑driven operations platform for QSR restaurants. You will lead a growing team, stay hands‑on with the technology, and ensure the fleet of in‑store edge servers and cameras runs reliably at scale.

Key responsibilities

• Lead, mentor, and hire for the system team while maintaining a hands‑on engineering role.
• Own the on‑prem edge fleet of thousands of in‑store servers and cameras, connected via resilient VPN/mesh networks.
• Build internal tools, scripts, and APIs that enable self‑service installation and troubleshooting for customer‑site technicians.
• Manage the self‑hosted observability platform (Prometheus, Grafana, Mimir, Loki, VMAgent, Vector) with SLO dashboards and automated alerting.
• Drive automation using Ansible/AWX and serverless AWS services (SNS, SQS, Lambda) to keep operational load flat as the fleet grows.
• Run core infrastructure at the Taipei headquarters, including servers, networking, virtualization, Kubernetes, storage, and self‑hosted services.
• Partner with product, ML, and customer success teams to align roadmap and enable product velocity.
• Lead on‑call rotation, incident response, and turn recurring issues into durable fixes.
• Own security and compliance operations (ISO 27001, vulnerability management, code scanning, disaster‑recovery drills).

Required profile

• Proven experience leading an infrastructure, platform, or SRE team while remaining hands‑on.
• 5+ years in systems, infrastructure, or DevOps engineering with strong Linux (Ubuntu) administration.
• Deep networking knowledge (TCP/IP, DNS, VLANs, VPN, firewalls).
• Extensive experience operating large‑scale fleets.
• Fluent communication in Mandarin and English.

Required skills

• Linux (Ubuntu)
• TCP/IP, DNS, VLAN, VPN, firewall configuration
• Terraform, Pulumi
• Prometheus, Grafana, Mimir, Loki, VMAgent, Vector
• Ansible, AWX
• AWS SNS, SQS, Lambda
• Bash, Python, Go
• Kubernetes, virtualization, storage, device monitoring
• Container registry, authentication, reverse proxy
• ISO 27001, vulnerability management, code security scanning, disaster‑recovery procedures