Staff Data Analyst (Product Analytics)

About the role

Coupang is expanding its presence in Taiwan and is looking for a Staff Data Analyst within its Product Analytics team. The role provides reports and insights that help management deliver a top-notch customer experience, turning tens of billions of data points generated by millions of users into answers to complex business questions about customer behavior.

Key responsibilities

• Create and provide new customer experience metrics and insights to ensure the best shopping experience.
• Collaborate with product managers, designers, program managers, engineers and other stakeholders to make data-driven decisions.
• Create and manage weekly, monthly and quarterly business reports, working with other teams to present quality insights to stakeholders and leadership.
• Act as an expert thought leader in ecommerce and fulfillment service analytics.

Required profile

• 7+ years of work experience in data analytics.
• Bachelor's degree in statistics or computer engineering, or equivalent experience.
• Experience providing clear, actionable plans based on data analysis; strong critical thinking and communication skills.
• Experience with big data tools such as Hadoop, Spark and Presto, and BI tools such as Power BI or Tableau.
• Preferred: experience with Python, R/SAS or other statistical packages, version control (Git, SVN), e-commerce and customer behavior log analysis, and strong English.