Senior Operations & Customer Quality Engineer (E2)

About the role

Applied Materials is seeking a Senior Operations and Customer Quality Engineer to lead quality investigations and drive corrective actions for semiconductor equipment. The role works closely with global customers and internal teams to ensure product reliability and compliance throughout the equipment lifecycle.

Key responsibilities

• Lead quality investigations and CAPA activities to implement effective corrective and preventive actions.
• Perform root‑cause analysis and coordinate cross‑functional resolution of customer, manufacturing, supplier, and operational quality issues.
• Manage customer quality escalations as the primary quality interface.
• Implement containment actions and support disposition of non‑conforming products.
• Develop and maintain quality standards, procedures, inspection methods, and documentation.
• Analyze product, process, reliability, and operational data to identify risks and improvement opportunities.
• Review engineering drawings, specifications, qualification results, and engineering changes for quality compliance.
• Participate in MRB, QBR, audit reviews and other cross‑functional meetings.
• Support internal, customer and certification audits and drive closure of findings.
• Lead quality improvement initiatives to enhance product quality and customer satisfaction.
• Collaborate with global teams across multiple time zones.

Required profile

• Bachelor's degree in Engineering, Quality, Manufacturing, Mechanical, Electrical, Industrial Engineering or related field.
• 5+ years of semiconductor equipment engineering, field service or customer support experience.
• Proven experience leading factory‑based quality projects and continuous improvement initiatives.
• Strong technical troubleshooting, root‑cause analysis and problem‑solving skills.
• Experience managing customer escalations and leading issue resolution across organizations.

Required skills

• Quality tools and methodologies: 8D, CAPA, FMEA, SPC, MSA, Control Plan, Reliability Analysis, Statistical Data Analysis.
• ISO quality system knowledge.
• Root‑cause analysis.
• Interpretation of engineering drawings, specifications and process documentation.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs and resources for employees.